Stonewater Client Updates

We are working together with Stonewater during the Covid19 pandemic to ensure residents homes remain safe. Below you will find the latest updates regarding the service from Stonewater and ourselves.

 

We are doing our best to protect all our staff and engineers at all times, whilst still offering a service to our clients. We will ask if you or any other occupants in the household are in self isolation or have been diagnosed with Coronavirus prior to our visit. When our engineer is in your property, please isolate yourself in another room whilst we carry out works on your appliance. 

 

We remain contactable on 01926 419922 to assist residents experiencing any of the issues listed below. 

 

 

Following on from the announcement by the Prime Minister on the evening of Monday 23rd March 2020, Stonewater is taking further steps to manage the risk of the coronavirus (COVID-19) and in doing so, a decision has been made to postpone all repair and maintenance work other than those that are deemed to be ‘essential emergency safety repairs’.

 

For clarity, this means that any existing or new non-essential repairs will, with immediate effect, be postponed until further notice. The objective is to ensure that customers’ homes are safe and a list of the essential emergency safety repairs is provided below:

 

  • Regulatory compliance safety checks, such as gas and electrical inspections
  • Carbon monoxide alarm activation
  • Fire alarm activation in schemes
  • Complete failure of heating or hot water to property occupied by elderly or vulnerable customers
  • Failure of a warden alarm or call system
  • Lighting to communal stairways and corridors if dangerous
  • Lift breakdowns
  • Investigating and remedying total loss of power
  • Total failure of the electricity supply

 

Customers contacting Stonewater to report repairs will be advised of the reduced service and requested to provide information in respect of their own and household’s health and, such information will be passed onto you to facilitate the safe provision of service.